Axelrod orchestrates work across your existing systems to deliver hyperpersonalized stays, giving your team more time with guests and less time behind screens.
Powering Michelin Key awarded and Marriott Luxury Collection properties
Axelrod sits above the systems already in place, coordinating the operational work that moves between guests, rooms, teams, owners, and channels.
Axelrod Labs Inc., 1111B S Governors Ave, Suite 91018, Dover, DE 19904, United States. These terms cover the use of this website.
The Axelrod service is provided under a written agreement with each customer. That agreement, not this page, governs how the service runs for your operation.
Customers connect systems their hotel already runs, such as a mailbox or a property management system, by signing in to the provider and granting access. Only connect accounts you are authorised to connect. Access can be withdrawn at the provider at any time, and withdrawing it ends our access.
Content from connected accounts belongs to the customer. How we handle it is set out in our and in the customer agreement. We do not sell it, and we do not use one customer's data to serve another.
Do not use this website or the service to send unlawful, misleading, or unsolicited messages, or to interfere with the operation of the site.
We work to keep the service running and secure, but we provide it as it is and cannot guarantee uninterrupted or error free operation. Nothing in these terms limits liability that cannot be limited by law. Where a paid agreement is in place, the liability terms in that agreement apply.
We may update these terms, and the date above shows the last revision. Questions can be sent to adrian@axelrod.com.
Axelrod Labs Inc., 1111B S Governors Ave, Suite 91018, Dover, DE 19904, United States. Questions about this notice or your data can be sent to adrian@axelrod.com.
Axelrod Labs Inc. has no establishment in the European Union. EU representative under Article 27 GDPR: to be appointed. Its contact details will be listed here.
If you contact us or submit the signup form, we collect the email address you provide and any context you choose to share with us. The signup form also sends basic page/source metadata so we can understand where the request came from.
Like most websites, our hosting and infrastructure providers may process technical data such as IP address, browser type, device information, requested URLs, timestamps, and server logs needed to deliver and secure the site.
We use contact and signup information to respond to inbound requests, understand whether Axelrod may be useful for an operation, and maintain a record of early customer conversations. We use technical data to operate, secure, debug, and improve the website.
Where the GDPR applies, we rely on these legal bases. Answering your request and taking steps before a contract you ask for: Article 6(1)(b). Keeping a record of customer conversations, website analytics without identifiers on your device, and securing and debugging the site: our legitimate interests in running and improving our business, Article 6(1)(f). Keeping records the law requires, such as tax records: Article 6(1)(c). You can object to processing based on legitimate interests at any time.
When a hotel uses Axelrod, we process guest and hotel staff data on the hotel's behalf, under our agreement with the hotel. For that data the hotel is the controller and we are its processor. If you were a guest, please send requests about your stay data to the hotel; if you write to us, we will pass your request to the hotel and help it respond.
The Axelrod app uses cookies that are strictly necessary for sign-in (Clerk, with Cloudflare bot protection). It also uses PostHog product analytics, including session replay with text and inputs masked, which may store an identifier in your browser.
The site is hosted on Vercel and uses Vercel Insights and PostHog for aggregate website analytics. PostHog runs in cookieless mode and stores no identifiers on your device. Signup emails are delivered through Resend. Fonts are loaded through Google Fonts. If you follow a LinkedIn link, LinkedIn processes that visit under its own terms and privacy policy.
We are based in the United States, and our providers process data in the United States. Where EU law requires it, we rely on the safeguards in our providers' data processing terms, such as the EU Standard Contractual Clauses or the EU-U.S. Data Privacy Framework.
We do not use Google Analytics, advertising pixels, or sell personal information from this website.
We keep contact and signup information for as long as needed to respond and maintain the business relationship, generally up to 24 months unless a longer period is required for legal, security, or operational reasons. You can ask us to delete your information earlier.
Depending on where you live, you may have the right to request access, correction, deletion, restriction, portability, or objection to certain processing of your personal data. You may also have the right to lodge a complaint with your local data protection authority.
To make a request, including a request to delete your data, email adrian@axelrod.com with the subject "Privacy request" and tell us what you would like us to do. We may ask you to confirm your identity. We answer within one month, and we log each request.
Privacy contact: Adrian Stoica, CEO. For privacy requests, including deletion requests, write to adrian@axelrod.com.
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